Shipping Policy

Last updated on August 29, 2025

At Blissful, we understand that receiving your order in a timely and secure manner is crucial. Our Shipping Policy is designed to provide you with clear and comprehensive information regarding the shipping and delivery of your orders from our website, https://www.beblissful.co. This policy applies to all purchases made through our online platform and aims to ensure a smooth, efficient, and hassle-free delivery experience.

1. Order Processing and Shipping

• Processing: Orders are typically processed and shipped on the next business day.

Please note: 

• Processing refers to the entire process from the moment an order is placed until it is prepared and handed over to the shipping carrier. It includes receiving the order, processing it, packaging the items, and ensuring they are ready for shipment. Processing time is distinct from shipping time, which is the duration it takes for the shipped items to be delivered to the customer’s address after leaving the fulfilment centre.

• Tracking Your Order: Once your order is dispatched, we will provide a tracking number. This enables you to monitor the delivery status and estimated arrival of your purchase.
• Shipping Charges: Shipping charges will apply and are calculated live from the courier service chosen at checkout. The applicable shipment rates will be clearly displayed before you confirm your order, ensuring full transparency of costs.
• Shipping Requirements: The shipping address must be provided accurately. It is the customer’s responsibility to ensure that the address is correct.
• Shipping Availability: Blissful offers delivery within Malta & Gozo as well as across the EEA. Delivery times and charges will vary depending on the destination country and will be displayed at checkout.

What Happens If My Order Is Delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

I entered the wrong address at the time of checkout. Can I change it?

If the order is still in the processing phase, then we can still change it. Please contact us at hello@beblissful.co as soon as possible. However, if the order is already shipped, then we can’t do anything in that case. 

My order should be here by now, but I still don’t have it. What should I do? 

Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address 
• Ask your local post office if they have your package 
• Stop by your neighbours in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbour’s, get in touch with us at hello@beblissful.co with your order number.

If you did find a mistake in your delivery address, we can assist you in resolving the matter; however, no replacement order will be sent.

Please note: 

• Any unclaimed package will be returned back to us. And, you will be liable for the cost of a reshipment

• It is recommended that customers provide a secure delivery address, such as their home or place of employment, to prevent lost or stolen parcels.

• If your order includes backordered items, the entire order will be shipped together once all products are back in stock and available. This may cause delays in receiving your order.

How do I track my order? 

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at hello@beblissful.co.

Will I be charged customs for my order? 

We are committed to providing excellent service and support for the global community. With that being said, international shipping can be complicated, so we want to provide you with as much information as we can. If after reading all of this, you have specific questions, please contact us and we’ll be happy to help you.

International shipments may be subject to import taxes, duties, and/or customs fees. These fees are the sole responsibility of the recipient. If a shipment is refused and returned, you will be responsible for any import taxes and/or return shipping costs incurred by us. These fees are specific to the destination country. Therefore, we do not know what the amount will be. The shipping and handling fee applied by us at checkout does NOT cover any duties, taxes, or brokerage fees. Please be prepared to pay these fees when your package is delivered. If the package is refused or returned to us, all customs charges or fees will be charged to you. 

Sometimes your country’s customs department will require additional information in order to clear your shipment for delivery. If they ask you for an invoice or commercial invoice, you can find a copy of that by looking at your order history under your profile. If you need further assistance, please contact us.

2. Disclaimer

• We reserve the right to exercise discretion and may choose not to process or ship any order.

• We do not offer shipping to multiple locations per order.

• All orders are processed and shipped on business days, excluding weekends and holidays.

• For security reasons, we do not deliver to incomplete recipient information or unidentifiable addresses.

• Blissful shall not be held liable for any delays, loss, or damage arising from shipping, including but not limited to carrier delays, customs processing, natural disasters, labor strikes, or any other events beyond our reasonable control.

• We are not responsible for courier-related delays, such as customs clearance, as they are beyond our control.

3. Questions

If you have any questions concerning our shipping policy, please contact us at:hello@beblissful.co.